The internet is a wild place filled with cats, tweets, fake news, illegal downloads, legal downloads and of course: shopping.
We firmly believe that by cutting out the middle man and getting your new ride direct from us you’re getting the best deal on the best product!
But you can’t download a bicycle can you? Well… actually….no you can’t, but it’s getting pretty close! Here’s the process that takes place once we get your order in:
- Choose your favorite bike online at www.rookcycles.com
- Add the bike to your cart and checkout! You can pay via Credit card or EFT and now even SnapScan.
- The busy bike builders will get right to it: We’ll build your Rook that same evening (if order placed by 12 noon) , box it up and it'll ship out to you the next morning.
- You track your order using your tracking number we send over to you. It usually takes 2-4 days from our workshop to your door/ desk. (sometimes same day in Cape Town area)
- Order arrives. Follow our simple 5 min assembly guide and presto! Winning! You’ve just almost downloaded a bicycle, and not just any bicycle - you’re rolling on South Africa’s sickest single speed!
We keep in touch with you every step of the way with updates on your new fixie. We pride ourselves on: We're only stoked when you're stoked So if anything is bumming you out, let us know and we'll do our best to make it right! FREE shipping is included with every bicycle to any address in South Africa. 🇿🇦
We make returns super easy too. We'll send the courier out to pickup any returns you may request. See our returns policy here.