Shipping FAQ

What are the shipping options?

All new Rook Bicycles are shipped free of charge to any address in South Africa. If you're in Cape Town and would like to collect, you can select pickup at checkout and we'll be in touch to arrange a pickup time. Small items not ordered with a new bicycle carry a flat rate R85 shipping per order.

How long until my order gets shipped?

Orders placed before 12 noon will be shipped out the following business day. Our courier usually takes 2-4 days from Rook HQ to your door/desk/office. We'll send you a tracking number once it's left Rook HQ. Sometimes less, but never longer than 5 days. If your order is taking longer - please get in touch with us!

Where do you deliver?

We'll deliver to any residential or business address in South Africa. Get in touch with us regarding international shipping. *Excluding Super73

Can I track my order?

We offer free tracking on all of our shipments. A tracking email will be sent to the email address you checkout with. Tracking numbers usually take 24 hours to activate after the shipping company has picked up the package.

What if my order gets damaged?

This is very rare as each Rook Bicycle is packaged meticulously to prevent damage while in transit. Packaging may show signs of travel, but the product enclosed should be as new. Please get in contact if you experience damaged goods as a result of shipping.

What about returns?
If you feel a return is necessary please see our returns policy here